Return Policy

Mark Garbarini Returns/Exchanges
If you are not completely satisfied with your purchase, we are happy to offer a refund on the cost of the item purchased or exchange on any items within 15 days of your receipt of your purchase. Please email us at order@markgarbarini.com to let us know you would like to request a return. We are unable to offer a refund on shipping/handling charges.


When returning your package, please include the following:

1) Unworn item(s) in its original condition

2) A copy of the original invoice with the return code clearly shown (please write the return code on the top of the invoice)

Please ship your return to:

Mark Garbarini
Attn: Return
1034 Emerald Bay Rd. #428
South Lake Tahoe, CA 96150
USA

Please use a padded envelope or box to make your return. Please wrap the jewelry in the same manner that you received it to avoid damage in the mail. Please insure your return or use a method such as UPS or FedEx to have a record of your return. We are not responsible for items lost or damaged during shipping.

Repairs
If you receive a damaged product, please let us know within 7 days of receiving the product to be eligible for a no-charge repair.

Repairs outside of 7 days from your order are subject to availability of materials/type of materials and degree of repair. Please email us with your problem and we will quote you whether there is a repair fee.

Crediting Your Returns
We will credit your account on the card used for purchase once the return is received. Please allow 10-14 days for credit to be processed. Please note it may take 1-2 billing cycles for your credit to appear on your statement. We are unable to offer a refund on Shipping/Handling for returned merchandise.

If you have any questions, please feel free to contact us at order@markgarbarini.com.

 

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